Shipping

Optional Lunarcat Insurance is available during shipping checkout. Insured parcels are marked as Insured in your Mypage.

See Lunarcat Insurance for the current cost, coverage, exclusions, refund timing, and claim form.

Parcels are shipped by the next business day after payment is received.

Payments received after 8PM (GMT +9) will be treated as received on the next day.

For example, if payment is received on Monday 9PM, we will treat as the payment was received on Tuesday. In such case, the parcel will be shipped out by Wednesday.

EMS is a fast international mail service to over 120 countries worldwide.

Weight and size limits

• Maximum weight: 30kg
• Maximum length: 1.5m
• Maximum length + girth: 3m

Exceptions apply for some countries. See the conditions for each country.

Available countries

• Zone 1: China, South Korea, Taiwan
• Zone 2: Bangladesh, Bhutan, Brunei, Cambodia, Hong Kong, India, Indonesia, Laos, Macau, Maldives, Mongolia, Myanmar, Nepal, Pakistan, Philippines, Singapore, Sri Lanka, Thailand, Vietnam
• Zone 3: Armenia, Australia, Austria, Azerbaijan, Belgium, Bosnia and Herzegovina, Bulgaria, Canada, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Fiji, Finland, France, French Polynesia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Israel, Italy, Jersey, Kazakhstan, Kiribati, Kyrgyzstan, Latvia, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Caledonia, New Zealand, North Macedonia, Norway, Poland, Portugal, Romania, Samoa, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Tuvalu, Ukraine, United Arab Emirates, United Kingdom, Uzbekistan, Vanuatu, Iraq, Iran, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan, Lebanon
• Zone 4: American Samoa, Guam, Northern Mariana Islands, Puerto Rico, United States, U.S. Minor Outlying Islands, Virgin Islands (U.S.)
• Zone 5: Algeria, Angola, Argentina, Benin, Brazil, Burkina Faso, Chile, Colombia, Costa Rica, Côte d'Ivoire, Cuba, Democratic Republic of the Congo, Djibouti, Dominican Republic, Ecuador, Egypt, El Salvador, Ethiopia, Gabon, Gambia, Ghana, Guadeloupe, Guinea, Honduras, Jamaica, Kenya, Liberia, Madagascar, Martinique, Mauritania, Mauritius, Morocco, Mozambique, Nicaragua, Nigeria, Panama, Peru, Réunion, Rwanda, Senegal, Sierra Leone, South Africa, Tanzania, Togo, Trinidad and Tobago, Tunisia, Uganda, Venezuela, Zimbabwe

Weight and size limits

• Maximum weight: 2kg
• Maximum length: 60cm
• Maximum sum of all three sides: 90cm

Weight and size limits

• Maximum weight: 30kg
• Maximum length: 1.5m
• Maximum length + girth: 3m

Exceptions apply for some countries. See the conditions for each country.

Weight and size limits

• Maximum weight: 30kg
• Maximum length: 1.5m
• Maximum length + girth: 3m

Exceptions apply for some countries. See the conditions for each country.

Up to 1kg; thickness 3cm; longest side 34cm; total dimensions 60cm

Up to 25kg and W+D+H 170cm

• ①: Tokyo
• ②: Tohoku / Kanto / Shinetsu / Hokuriku / Tokai: Aomori, Iwate, Miyagi, Akita, Yamagata, Fukushima, Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Niigata, Toyama, Ishikawa, Fukui, Yamanashi, Nagano, Gifu, Shizuoka, Aichi, Mie
• ③: Kinki: Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama
• ④: Chugoku / Shikoku: Tottori, Shimane, Okayama, Hiroshima, Yamaguchi, Tokushima, Kagawa, Ehime, Kochi
• ⑤: Hokkaido / Kyushu: Hokkaido, Fukuoka, Saga, Nagasaki, Kumamoto, Oita, Miyazaki, Kagoshima
• ⑥: Okinawa