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User Guide
A complete overview of the Lunarcat service.
What is Lunarcat?
Japan has many great items on sale.
But many are not available for international shipping.
Lunarcat is a service that purchases items on request and arranges the international shipping.
Why Lunarcat
DDP and IOSS options are available.
Lunarcat provides the strongest buyer protection out of all Japanese proxy services.
Proxy and forwarding are available under one service.
How it works
Every order moves through three stages.
ORDER
STORAGE
SHIPPING
Order
Place an order for the desired items, and Lunarcat purchases them.
Storage
Items rest at the Lunarcat office until they are ready to ship.
Shipping
Choose how to take your items.
Fees and Costs
Fees generally use the maximum of (a) a percentage of the item price and (b) fixed minimum caps.
For details, see the Fees and Costs page.
What can be purchased and shipped
Most ordinary items can be purchased and shipped.
Tobacco, medical devices, and medical products (第1・2・3類医薬品) cannot be purchased or shipped.
Flammable items, including perfumes, alcohol based stationery, and power banks, can only be shipped domestically.
Please order these only for domestic shipping or pickup from the Lunarcat office.
Some items can be shipped by certain couriers only.
See the Special Categories page for more information.
FAQ
Can Lunarcat purchase from this website?
Items can be purchased from most websites.
Some businesses reject proxy services, so those may or may not be possible.
Can you provide me a quote?
We do not provide quotes.
However, all information is provided together with an accurate simulator.
Please simulate the cost on the Fees and Costs page.
Can you ship to my country?
As long as the shipping method is valid, shipping is available to your country.
See Shipping availability for supported countries.
Can I underdeclare my items to save on import fees?
Underdeclaration is not allowed.
Is it possible to purchase items and have them consolidated into one parcel?
Yes.
Can you negotiate prices for me?
Negotiation is available only when the item value exceeds ¥100,000.
The maximum negotiation cap is 10% of the original price.
Mercari bulk discounts will be asked only if the seller explicitly states that a bulk discount is available.
Can you ask a question to the seller for me?
This depends on the question.
Acceptable questions:
- Requests to add photos
- Questions about the item status
Questions that cannot be asked:
- Item split requests, unless the seller explicitly states that a split is possible
- Requests to cancel a completed sale so the item can be sold to you at a higher price
- Whether the seller has an item in stock