Privacy Policy

This Privacy Policy explains how 合同会社ルナキャットカンパニー, referred to as Lunarcat, collects, uses, shares, and protects personal information when Lunarcat services are used.

Lunarcat is based in Tokyo, Japan and provides proxy purchasing, sourcing support, storage, and shipping services to customers worldwide.

1. Information Collected

• Account information, including name, email address, phone number, login details, and account preferences
• Google account information when Google sign-in is used, limited to name, email address, profile picture link, and Google account identifier
• Shipping and billing information, including recipient names, addresses, phone numbers, and delivery instructions
• Order information, including product links, item details, prices, quantities, seller information, and customer instructions
• Payment and refund records, including payment method, transaction references, invoices, points activity, and refund history
• Storage and shipping records, including parcel details, declared values, customs information, tracking numbers, photos, and shipment documents
• Messages and support history, including emails, Discord messages, forms, and customer service notes
• Technical information, including IP address, browser type, device information, referring URLs, cookies, and website usage data

2. How Information Is Used

• To create and manage customer accounts
• To process purchase requests, sourcing requests, storage, packing, shipping, refunds, and related services
• To prepare customs declarations, shipping labels, invoices, and required shipment documents
• To communicate with customers about orders, payments, shipments, support requests, and account matters
• To comply with legal, tax, accounting, customs, carrier, marketplace, and payment processor requirements
• To prevent fraud, abuse, chargebacks, unauthorized access, and prohibited activity
• To improve Lunarcat services, website performance, security, and customer experience

3. Legal Basis for Processing

Lunarcat processes personal information when necessary to provide requested services, comply with legal obligations, protect legitimate business interests, or prevent fraud or abuse.
Where applicable law requires consent, Lunarcat processes personal information only with consent.

4. Third-Party Services and Data Sharing

Lunarcat shares information only when reasonably necessary to provide services, comply with obligations, or protect the business and customers.
Lunarcat does not sell personal information.

• Payment processors and financial service providers
• Shipping carriers, customs brokers, customs authorities, and shipping software providers
• Email, messaging, support, and notification systems
• Google, for Google sign-in and Google Analytics
• Security, fraud prevention, and website infrastructure providers
• Professional advisors, legal authorities, or regulators when required by law or necessary to protect rights

5. Cookies and Analytics

Lunarcat uses cookies and similar technologies to keep the website working, remember preferences, and protect accounts.
Google Analytics is used to understand how the website is used, only after a visitor accepts analytics cookies in the cookie banner.

Details and choices are explained in the Cookie Policy.

6. Data Retention

Lunarcat keeps personal information for 2 years after the last transaction or account closure.
Records that law requires Lunarcat to keep longer, such as accounting and tax records, are kept for the period the law requires.

Customers may request account deletion.
Some records may still be retained when required for legal, accounting, security, dispute, or operational reasons.

7. Security

Lunarcat uses reasonable technical and organizational measures to protect personal information.
However, no website, payment system, email system, or internet transmission can be guaranteed to be completely secure.

8. International Users

Lunarcat is based in Japan and serves customers internationally.
Personal information may be processed in Japan or transferred to the following providers when necessary to provide Lunarcat services.

Shipment information is also shared with customs authorities and delivery partners in the destination country.

9. Privacy Rights

Depending on location, customers may have rights to access, correct, delete, restrict, object to, or request portability of their personal information.
Where processing is based on consent, consent may be withdrawn at any time.

To make a privacy request, contact support@lunarcat.jp.

10. Age Restrictions

Lunarcat services are not intended for anyone under 18.
Lunarcat does not knowingly collect personal information from anyone under 18.
If such information is found to have been collected, it will be deleted or restricted.

11. Business Transfers

If Lunarcat is involved in a merger, acquisition, restructuring, sale of assets, or similar business transfer, personal information may be transferred as part of that transaction.
Lunarcat will provide notice when required by applicable law.

12. Changes to This Policy

Lunarcat may update this Privacy Policy from time to time.
The updated date will be changed when material changes are made.

13. Contact

Contact: support@lunarcat.jp